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Refund & Cancellation Policy

Last updated: 18 June 2026

This Refund & Cancellation Policy explains how refunds and cancellations are handled on the bookmi platform (the “Platform”), operated by VABERACO BOOKMI TECH PRIVATE LIMITED. It forms part of, and should be read with, our Terms of Service.

1. Wallet recharges

Wallet recharges add funds to your bookmi wallet for use on the Platform. Because recharged funds remain available to you in your wallet, recharges are generally not refundable to your original payment method once credited; the recharged balance can be used towards tasks and eligible services on the Platform.

  • The 7.5% platform convenience fee (plus 18% GST) charged on a recharge is non-refundable, as it is consideration for the facilitation service already provided.
  • If a recharge fails or is debited but not credited to your wallet due to a payment error, the amount is reversed by the payment processor to your original payment method, typically within 5–7 business days, subject to the processor and your bank.
  • In limited cases — for example, a duplicate charge or a verified technical fault — we may, at our discretion and where the wallet balance is unused, return the principal recharge amount to the original payment method, net of non-refundable fees and any payment-gateway charges.

2. Task cancellations

Funds for a task (the task budget plus reserved fees) are held when the task is posted. How a cancellation is treated depends on its stage:

  • Before any Earner is assigned: a Business may cancel the task and the reserved task budget is released back to the Business’s wallet. The platform fee component, to the extent it has been charged, may be non-refundable.
  • After assignment but before completion: cancellation is subject to fair compensation for work already started; we may release the budget to the Earner in whole or in part where work has been performed in good faith, with the balance returned to the Business.
  • After proof is approved: the task is complete and the released earnings are not refundable to the Business.
  • Earner withdrawal from an assigned task: if an Earner abandons an assigned task without valid reason, no earnings accrue for that task and the reserved budget is returned to the Business.

3. Disputes & chargebacks

Where a Business and an Earner disagree about whether a task was completed satisfactorily, either party may raise a dispute through the Platform. bookmi may review the submitted proof and other evidence and determine whether the reserved funds are released to the Earner, refunded to the Business, or split — acting reasonably and to facilitate resolution.

  • A determination on a dispute is ordinarily made within a reasonable period after both parties have had the opportunity to submit evidence.
  • If you initiate a chargeback with your bank or card issuer instead of using our dispute process, we may suspend the affected funds and your account pending resolution. Initiating a chargeback for funds that have already been validly released or earned, or to evade fees, is a breach of our Terms and we may recover such amounts and any associated costs.

4. Non-refundable fees

Except where required by law or expressly stated otherwise in this Policy, the following are non-refundable:

  • the 7.5% recharge convenience fee (plus GST);
  • the 3.5% withdrawal processing fee (plus GST), once a withdrawal has been processed;
  • the 12% task platform fee (plus GST) once a task has been released and completed; and
  • payment-gateway / third-party processor charges.

5. Timelines

  • Payment reversals (failed/duplicate charges): typically 5–7 business days to your original payment method, subject to the processor and your bank.
  • Wallet releases on cancellation: credited back to the relevant wallet promptly once the cancellation is processed.
  • Approved withdrawals/payouts: funds reach the registered bank/UPI within 7 (seven) days of approval, subject to KYC and admin approval.

6. How to request a refund or raise an issue

To request a refund, cancel a task or raise a payment issue, use the relevant controls in your bookmi dashboard or contact us at {{TODO: support_email}}. Unresolved complaints can be escalated to our Grievance Officer; see our Grievance Redressal page. We acknowledge grievances within 48 hours and aim to resolve them within approximately 30 days.