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Legal

Grievance Redressal

Last updated: 18 June 2026

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and other applicable law, VABERACO BOOKMI TECH PRIVATE LIMITED (the operator of the bookmi platform) has appointed a Grievance Officer to receive and resolve complaints from users of the Platform. This page sets out how to contact the Grievance Officer and the timelines we follow.

Grievance Officer

Name: {{TODO: grievance_officer_name}}
Designation: Grievance Officer
Company: VABERACO BOOKMI TECH PRIVATE LIMITED
Registered address: Flat No. 1804, Wing-A, Shiv Shivam Tower, New Link Road, Opp. Lotus Petrol Pump, Adarsh Nagar, Mumbai, Mumbai Suburban, Maharashtra – 400102, India
Email: {{TODO: support_email}}
Phone: {{TODO: grievance_phone}}
GSTIN: 27AALCV1605J1Z6

How to file a grievance

Please send your grievance in writing to the Grievance Officer at the email or address above. To help us resolve your complaint quickly, include:

  • your registered name and the email/phone on your bookmi account;
  • the relevant task ID, transaction ID or reference number, if applicable;
  • a clear description of the issue and the resolution you are seeking; and
  • any supporting documents, screenshots or evidence.

Acknowledgement & resolution timelines

  • We will acknowledge your grievance within 48 (forty-eight) hours of receipt.
  • We will endeavour to resolve the grievance within approximately 30 (thirty) days of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.
  • If a grievance requires more time or additional information from you, we will keep you informed of its status.

Related policies

Depending on the nature of your concern, you may also wish to review our Refund & Cancellation Policy, Privacy Policy (which contains a dedicated Grievance Officer block for data-protection matters under the DPDP Act) and our Terms of Service.